Your #1 Source for summer jobs on Block Island all year
Lark Hotels seeks candidates with a hospitality soul to be the first Hotel Manager for our newest property, The Block Island Beach House. Opening on July 1st, the hotel is perched above Crescent Beach and offers sweeping ocean views from 31 newly renovated rooms. Our Manager, is first and foremost a people person devoted to creating experiences for our guests and team members alike. Your leadership skills will allow you to mentor our Guest Experience Team, drive revenue, maximize profit and ensure top notch quality. This position will work in tandem with the Restaurant and Bar manager to provide seamless experiences in all parts of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Personally Delivers Exceptional Guest Service: Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner. Encourages and collaborates with hotel team to set an example of the expected level of guest service. Works in collaboration with the staff and personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure that Lark Hotels high standards of quality and service are maintained.
Revenue: Works in conjunction with our Sales and Events Coordinator to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently.
Maximizes Guest Satisfaction: Identifies potential obstacles to exemplary service. Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary. Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
Financial Responsibility: Assists in managing expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Assists in reviewing/releasing payroll and ensuring effective labor management. Utilizes the Lark Hotels procurement system effectively and adheres to the approved vendor network for purchasing. Assists in preparation and management of the hotel budget and ongoing forecasting efforts with the Director of Asset Management. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resource
Training and Development: Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records. Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed. Implements Lark Hotels brand training initiatives in a timely manner. Utilizes training resources effectively and ensures all training requirements are met.
People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team. Addresses performance issues accordingly and takes appropriate corrective action to hold team members accountable. Motivates housekeeping and front desk staff by setting goals, providing ongoing feedback and rewarding/recognizing team members. Effectively addresses areas for improvement as determined by Lark Hotels standards. Ensures annual team member turnover falls within Lark Hotels acceptable guidelines and reacts to any turnover concerns.
Self/Workload Management: Responsible for effective self/workload management and adjusting work schedule as dictated by business needs. Provides guidance and assistance to the housekeeping and front desk leadership team to ensure their workloads are appropriate and managed effectively. Demonstrates clear written and verbal skills. Promotes a productive, professional and collaborative work environment. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
Education: College degree or equivalent experience required.
Experience/Knowledge/Skills/Abilities: 2-4 years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all.
Please submit cover letter, resume, three references and availability to Careers@larkhotels.com